Refund policy

At Kumari Kulture, we strive to ensure that you have the best possible experience with our products and services. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.

 

Eligibility for Returns

We accept returns under the following conditions:

  1. The item must be unused, unopened, and in its original packaging.
  2. Returns must be initiated within *7 days* of receiving the product.
  3. Only items purchased directly from our website (www.kumarikulture.com) are eligible for returns. Products bought through third-party retailers or distributors are not covered under this policy.

 

Non-Returnable Items

Certain products are exempt from being returned, including but not limited to:

  1. Opened or used products.
  2. Items with tampered or missing original packaging.
  3. Custom-made or personalized items.
  4. Gift cards and promotional items.

 

How to Initiate a Return

To initiate a return, please follow these steps:

       1. Contact our support team at *info@kumarikulture.com* with your order details,             including:

  • Order number
  • Reason for return
  • Photo evidence, if applicable (e.g., damaged or incorrect item)

       2. Our team will review your request and provide further instructions within *2-3               business days.

       3. Ship the item back to us in its original packaging. The return shipping address               will be shared in the return approval email.


Note: Customers are responsible for the return shipping costs unless the product received was damaged, defective, or incorrect.

 

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within *7-10 business days*. Refunds will be credited back to your original method of payment.

 

Important Points:

  1. Shipping fees are non-refundable.
  2. If the item was purchased during a sale or with a discount code, only the discounted price will be refunded.

 

Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact info@kumarikulture.com within 7 days of receiving your order. Exchanges are subject to product availability.


Damaged or Incorrect Items

If you receive a damaged or incorrect product, we sincerely apologize for the inconvenience. Please notify us within *48 hours* of delivery by emailing info@kumarikulture.com with:

  • A clear photo of the item and packaging.
  • Your order details.
  • We will ensure a prompt resolution, including replacement or refund, as applicable.

 

Cancellation Policy

Orders can be canceled within *24 hours* of placing the order by emailing us at *info@kumarikulture.com*. Once the order has been dispatched, cancellations will not be possible.